🏞️ US
🏖️Unlimited PTO👶12w maternity👨👧12w paternity
As a member of the escalations team, you are considered a senior member of the Customer Experience organization, handling complex inquiries requiring expertise and customer service finesse. You will be a proactive problem-solver with a strong understanding of policies, procedures, and member needs, collaborating with departments and utilizing feedback to refine support processes and enhance the overall member experience.
A strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints ensuring a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. You will optimize customer journeys across various channels and touchpoints to ensure a seamless and positive experience. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa
As a Care Coordination Advocate, you will play a crucial role in working collaboratively with our members, providers and internal Clearwater teams to guide members through their experience while accessing healthcare. Advocates play THE key role in coordinating member/patient care and delivering exceptional, thorough service.
Provide automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval. This is a full-time work from home position in the Tulsa, OK or surrounding OK counties.
Brightspeed is looking for a Customer Service Technician to join their team. You will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. You may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
Provide exceptional customer service through chat support, addressing inquiries and resolving technical issues. Ensure timely and efficient resolutions, document interactions, and collaborate to improve processes and enhance the customer experience. The position offers the flexibility to work from anywhere.
Provide real-time assistance to customers via live chat. Assist customers with product information, order status, and technical issues. Resolve customer complaints and escalate issues as needed. Ensure customer satisfaction and maintain accurate records of customer interactions and transactions.
Provide real-time support to customers through live chat, playing a key role in ensuring customer satisfaction and resolving issues. Expected to engage with customers,resolve queries and issues in a timely manner, and maintain records of interactions.
This is a full-time position at 40 hours per week located at the Grayslake clinic with the schedule being Monday through Friday, 8:00am-4:30pm. There may be a possibility of one day a week working remotely once the probation period has been completed. The Patient Service Representative supports the service area by checking patients in and out of appointments and consistently demonstrates exemplary customer service when assisting patients and guests.